Terms and Conditions – Rapid Fuel Rescue LTD
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Rapid Fuel Rescue LTD, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, "User" or "Users" means any third party that accesses the Website and is not either (i) employed by Rapid Fuel Rescue LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Rapid Fuel Rescue LTD and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
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Intellectual Property and Acceptable Use
1. All content included on the Website, unless uploaded by Users, is the property of Rapid Fuel Rescue LTD, our affiliates or other relevant third parties. "Content" means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights.
2. You may, for your own personal, non-commercial use only, do the following: a. Retrieve, display, and view the Content on a computer screen.
3. You must not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any Content without the written permission of Rapid Fuel Rescue LTD.
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Prohibited Use
4. You may not use the Website for any of the following purposes: a. In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website; b. In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, or governmental order; c. Making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.
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Privacy Policy and Cookies Policy
8. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference.
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Availability of the Website and Disclaimers
9. Any online facilities, tools, services, or information that Rapid Fuel Rescue LTD makes available through the Website ("the Service") is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.
10. Whilst Rapid Fuel Rescue LTD uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
11. Rapid Fuel Rescue LTD accepts no liability for any disruption or non-availability of the Website.
12. Rapid Fuel Rescue LTD reserves the right to alter, suspend, or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
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Limitation of Liability
13. Nothing in these terms and conditions will: a. Limit or exclude our or your liability for death or personal injury resulting from negligence; b. Limit or exclude our or your liability for fraud or fraudulent misrepresentation; c. Limit or exclude any of our or your liabilities in any way not permitted under applicable law.
14. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
15. To the maximum extent permitted by law, Rapid Fuel Rescue LTD accepts no liability for: a. Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; b. Loss or corruption of any data, database, or software; c. Any special, indirect or consequential loss or damage.
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Guarantee
16. Rapid Fuel Rescue LTD offers a 14-day service guarantee covering the quality and effectiveness of the fuel drain we carry out. This guarantee applies solely to issues arising from an incomplete or incorrect fuel drain performed by our technician. If it is found that the fuel drain was not completed properly and this has directly impacted your vehicle’s performance, we will return to rectify the issue at no additional cost.
Please note: This guarantee does not cover any damage or issues resulting from the customer having put the wrong fuel in their vehicle, either before or after our service. It is the customer’s responsibility to avoid further operation of the vehicle once the incorrect fuel has been added and to follow our instructions during and after the service. Any faults unrelated to the fuel drain itself, including engine damage, filter failure, or system contamination from running the engine with the wrong fuel, are not covered under this guarantee.
17. Whilst the utmost care is taken during fuel removal, in no event shall Rapid Fuel Rescue Ltd or its agents be held liable for any damage (including without limitation, damage to the casualty vehicle, engine or associated fuel system, accidents or illnesses) caused by misfuelling, our efforts in fuel evacuation, vehicle restart, or advice concerning the vehicle. As such, neither Rapid Fuel Rescue Ltd or its agents will be held liable for any damage or loss, either as a result of a pre-existing condition (known or unknown), as a result of the misfuel or attempts to start or drive the vehicle after a misfuel or as a result or our efforts to rectify a misfuel, successful or unsuccessful.
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General
19. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
20. These terms and conditions may be varied by us from time to time. Revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the current version.
21. These terms and conditions, together with the Privacy Policy and Cookies Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions or agreements.
22. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions.
23. If any court or competent authority finds any provision of these terms to be invalid, illegal or unenforceable, that provision shall be deemed deleted without affecting the validity of the rest.
24. No delay or omission by either party in exercising any right or remedy will be deemed a waiver.
25. This Agreement shall be governed by and interpreted in accordance with the law of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.
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Cancellations
26. General Cancellation: Customers may cancel their service at any time. Cancellations made within 15 minutes of placing the order will be processed without charge.
27. Cancellation After 15 Minutes: If cancellation occurs after the first 15 minutes, a non-refundable deposit will be retained or deducted from any refund.
28. Exceptions: In cases of emergency or exceptional circumstances (with documentation), the deposit may be waived or adjusted at our discretion.
29. Change of Service Date: If rescheduling instead of cancelling, the deposit may be carried forward to the new booking date, subject to availability.
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Company Details
Rapid Fuel Rescue LTD is a company incorporated in England and Wales with registered number: 15393762
Registered Address: 6 Dipford Road, Trull, Taunton, England, TA3 7NP
Website: www.rapidfuelrescue.co.uk
Email: help@rapidfuelrescue.co.uk
The following are not covered:
FuelGuard is not an insurance policy. It is a membership program that provides specified service benefits from Rapid Fuel Rescue LTD directly to its members. Membership does not provide cash payments, reimbursement or cover for any other type of loss or damage.
We reserve the right to update or amend these Terms & Conditions at any time. Continued use of your membership constitutes acceptance of any changes.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions, changes to your plan, or cancellation, contact:
📧 help@rapidfuelrescue.co.uk
📞 0330 043 2510
🌐 rapidfuelrescue.co.uk
Rapid Fuel Rescue
South West England