Privacy Policy

Privacy & Cookie Policy – Rapid Fuel Rescue LTD

Effective Date: 10th March 2024

1. Introduction

Welcome to Rapid Fuel Rescue LTD. We are committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website or services, you agree to the terms of this policy.

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2. Information We Collect

We may collect and process the following data about you:

a. Personal Data

• Identity Data: Name, email address, phone number, and other identifying information you provide.

• Transaction Data: Details of services you’ve purchased from us.

• Location Data: General or precise location information when using our services.

• Vehicle Details: Make, model, registration, and fuel-related data.

b. Technical Data

• IP address, browser type, operating system, referring URLs, device type, and usage information.

c. Cookies and Tracking

We use cookies to collect data to help us improve your experience on our site. More details below in the Cookies section.

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3. How We Use Your Information

We use your data to:

• Provide and manage our services (including dispatch and communication).

• Process transactions and issue invoices or receipts.

• Improve our website, services, and user experience.

• Communicate with you about appointments, updates, and offers.

• Comply with legal and regulatory obligations.

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4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Our staff and fuel technicians for service delivery.

• Payment processors and third-party logistics providers.

• IT and system administration providers.

• Legal or regulatory authorities if required by law.

All third parties are required to respect the security of your data and act in accordance with the law.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

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6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.

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7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data in certain circumstances.

• Object to or restrict how we process your data.

• Request the transfer of your data to another provider.

• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at: [Insert email address]

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8. Cookies Policy

Cookies are small text files placed on your device when you visit our website. They help us understand how users interact with our site and allow certain functionalities to operate effectively.

a. Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., session cookies).

• Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).

• Functionality Cookies: Remember choices you make to improve your experience.

• Advertising Cookies (if applicable): Used for personalized marketing.

b. Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may impact the functionality of our website.

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9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy policies or practices of third-party websites.

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10. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.

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11. Contact Us

If you have any questions or concerns about this policy or how we handle your personal data, please contact us:

Rapid Fuel Rescue LTD

6 Dipford Road, Trull, Taunton, England, TA3 7NP

Email: help@rapidfuelrescue.co.uk

Phone: 0330 043 2510